A verified account, no delays

Why does Faircrown Casino ask for KYC documents?

Licensed casinos must confirm who a player is, so Faircrown Casino reviews your documents in about 9 hours before the first payout.

Start my verification

Licensed & auditedAnjouan Offshore Finance Authority license ALSI-454882, independently audited by eCOGRA and iTech Labs

Before your first payout

The facts you need before sending papers

Read this when a withdrawal is waiting or the check request has just landed in your inbox.

Checking company

Faircrown Casino LLC

License and regulator

ALSI-454882, Anjouan Offshore Finance Authority

Typical review time

9 hours

Needed by

Before the first withdrawal

Verification inbox

[email protected]

Youngest player allowed

18+

You are mid-request

Send your papers the right way first time

Work through these four moves and your file reaches the reviewer complete, legible and ready to clear.

Where the uploads live

Open your account settings and look for the documents area, where the three requested uploads wait with short notes on each one.

A pass on the first scan

Photograph your proof of identity flat on a table in daylight, then check that all four corners sit inside the frame before sending.

Before the card photo, after

Upload a shot of the payment card used for your deposit, with the middle digits hidden and your name still readable.

The wait in numbers

Wait for the review to finish in roughly 9 hours, and keep an eye on your inbox in case one page needs a sharper copy.

Document list

When the request lands in your inbox

Use this list while you gather the papers, so each copy matches what the reviewer needs to see.

Proof of identity

ConfirmsYour name, face and birth date

Must showFull photo page, unexpired, all corners visible

Proof of address

ConfirmsWhere you live now

Must showYour name and address, issued in the last three months

Payment card photo

ConfirmsThe card behind your deposit

Must showCardholder name and last four digits visible

Four check moments

Why is the check asked now and not later?

Here is what brings the identity check forward, so nothing stalls your money.

New method on file

Add a payment method and the licence expects us to confirm it belongs to you, so a card photo and an identity document are requested.

Do I need to explain this?

A payment far outside your usual pattern prompts a source of funds question, which keeps the account in line with the licence rules.

Why is my name flagged?

Mismatched names, dates or addresses flag the file for a second look, so you are asked to correct the details you registered.

Send papers before cashing out

Cashing out for the first time always triggers the full check, because the licence requires verification before any withdrawal is released.

Why does the casino want to know my income?

Holding a licence from the Anjouan Offshore Finance Authority (ALSI-454882) means Faircrown Casino must understand the origin of the money players use. The question is a routine AML step applied across the account base, not a suspicion aimed at you.

Depending on your situation, one or two of these may be enough:

Recent payslips or an employment letter
Bank statements showing the funds
A tax return or income notice
Proof of a property or asset sale
Documents for an inheritance or gift

Your document came back, here is why

Date has run out. Reviewers can only accept a document that is valid on the day it lands in the queue, so an out-of-date card is turned away. Apply for a replacement document Recheck the expiry date, then resend

You gain a full-view scan. All four corners, the photo and the number must be readable in one frame, or the reviewer cannot confirm the document. Lay the document flat on a plain surface Fill the frame and hold the phone steady

Do not crop the image. Cropping or editing changes what the reviewer sees and marks the file as untrustworthy, even when nothing was meant by it. Send the identical file the camera produced Upload every page the request lists

Fewer delays

Read this before you ask

Five short replies settle what the check needs from you and why it exists.

Do I need a computer to upload my ID?+

No. Files snapped on your phone are fine, provided every corner is sharp and no glare covers the text. Hold the camera flat above the page and shoot in daylight.

When will you ask me for my documents?+

Always before the first withdrawal, and possibly sooner: the casino may request files at registration or at your first deposit. The licence makes the check a condition of paying out.

Which authority licensed you, and what is the licence number?+

The Anjouan Offshore Finance Authority is the regulator, and the licence number is ALSI-454882. Faircrown Casino LLC holds it, registered in Anjouan under company number 511341.

I changed my surname; will my old ID still be accepted?+

No. Send the identity document that shows your current name, and mention the former one to the verification team at [email protected] so the two records can be joined.

How many hours until my account is verified?+

Nine hours is the usual turnaround for a complete set of clear files, and a missing corner is what most often stretches it. Keep an eye on your inbox for replies from [email protected].